Frequenty Asked Questions

Getting Started

Our Bethesda Office is open between 9:00 AM and 7:00 PM, Monday through Thursday, 9:00 AM to Noon on Friday.

Our Frederick office is open 10:00 AM to 7:00 PM on Monday and Thursday.

Please call us during those hours at (301) 215 7721 to schedule or cancel appointments or to speak to a clinician.  Our phones are the busiest during the first and last hours of the day and you may be asked to hold for several minutes.  Please feel free to leave a message on our answering machine and someone will call you back as soon as possible.

Appointments

Our clinicians treat only one client at a time.  Your appointment represents time set aside especially for you.

​ Please bring your calendar with you when you visit our office to schedule your next appointment.  Alternatively, you may call during office hours and one of our receptionists will assist you.

​If you find that you cannot keep an appointment, please cancel at least 48 hours in advance.  By doing so, you enable us to schedule another client for that time slot.  Failure to cancel with at least 48 hours notice or “no shows” may result in a cancellation charge of up to the full cost of the scheduled appointment.  This charge must be paid before rescheduling.

What to Expect

When you call to speak to a clinician, you may find that they are meeting with another client and are not free to take your call.  If it is not an emergency, our receptionist will gladly take a message.  Please provide as many details as possible so that when your call is returned, the clinician will have all the appropriate information available.  Since clinicians are not always free to return call during the day, we ask for both a day and evening phone number.

Please arrive several minutes early for your appointment.  When you do, please check in and tell the receptionist who you have come to see.

We cannot supervise children while you are being seen by a clinician. Please arrange for their care during your appointment.

Our fees are based on the complexity of your problem and the time it takes to evaluate and treat it. We may charge for telephone consultations that take the place of office visits.

BWB does not participate with any HMO or PPO and as such, is an “out of plan” provider.  You are responsible for charges at the time of the visit.  We appreciate receiving payment when services are rendered.  In addition to cash and checks, we also accept MasterCard, Discover and Visa.  If you have questions about our fees or your bill, please speak with our finance department.

We can’t tell you specifically whether or not your health insurance will cover our services.  We strongly recommend that you call your insurance provider to answer any insurance questions you may have.  We will however be happy to provide you with all the codes and detailed receipts that you need to submit to insurance carriers.

Regardless of any liability action, or worker’s compensation case, timely payment of bills remains the responsibility of the client. Medical and financial information will be released upon request after a release of information form is signed.

We are happy to send copies of your records to you or your physicians. Please ask the receptionist for a “Request for Records” form and your request will be processed in 7 – 10 business days. Request charges depend on the amount of copies and records will only be delivered on receipt of payment.

There are several metered parking spots and garages within walking distance of the Bethesda location and free parking available at the Frederick office.

As our client, you are our first concern.  We hope that you are satisfied with our care and that you feel that you have been treated with kindness and courtesy.  Please let us know if we have treated you well.  If you are not satisfied, please let us know so that we may correct any deficiencies that may have occurred.  In addition, we always appreciate when our clients refer others to our office.